Ending an online casino account is a significant move, and we understand that. At Aphrodite Casino, we aim to ensure the closure process is clear and just for our Belgian users. This page includes both voluntary closures and those we start, what occurs with your funds and bonuses, and how our affiliate programme functions under Belgian regulations. We present the steps we take and the legal rationale behind them. Consider this a practical guide, not official legal counsel. If your situation is specific, get in touch with our support team before you take action. We review these procedures regularly.
Operator-Initiated Closure
Aphrodite Casino may close an account without a request from you if we identify potential fraud, a terms breach, a identity verification failure, or a lawful order from Belgian authorities. We take action only after an internal review and advise you by email. Money you are legally entitled to withdraw are repaid after compliance reviews. In grave cases, like laundering or fraud, we might freeze funds and notify the relevant Belgian authority. This measure is rare and we keep it proportionate. We note the reason internally but only reveal what the law authorizes. We also respect decisions issued by the national exclusion register.
Recap
Aphrodite Casino handles account closure for Belgian users as a structured, fair process. You can close your account on your own terms, and we only close it for established legal or contractual reasons. Real-money balances are refunded to you after proper checks, while bonuses may be forfeited. Affiliates must follow strict Belgian advertising standards and remove our materials after termination. Data retention continues only as long as the law requires. If you’re contemplating closure, begin in your account settings or contact support. We’re here to help if questions emerge.
Management of Funds of Balances and Bonuses
Terminating your account does not mean waving goodbye to legitimate funds. We return real-money balances after anti-money laundering and identity checks, using the original payment method whenever possible. If that method isn’t available, we may ask for alternative verified bank details. We do not impose a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally surrendered at the point of closure. Pending withdrawals continue through the normal approval process unless a payment dispute is open. continuez ici We keep a full financial log for every closed account, which helps clarify any disputes later.
Record Keeping After Closure
We retain certain personal and financial data after closure to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Keeping times follow applicable law and our internal schedule. After that timeframe closes, we erase or anonymise the information. You can obtain a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We refrain from using closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we recommend reaching out to us directly first. We manage all data requests promptly and securely.
FAQ
What is the process to close my Aphrodite Casino account in Belgium?
You can file a closure request through your account settings or by reaching support from your registered email address. We confirm your identity to prevent unauthorised changes. Once verified, aphroditecasino conditions d’utilisation, we close the account and dispatch a confirmation email. Most voluntary closures complete within two business days. If identity checks are required, it might take a little longer, but we keep you posted at each step.
What happens to my remaining balance if I close my account?
No. A legitimate real-money balance is yours. We refund funds after anti-money laundering and identity checks. If the original payment method is unavailable, we request alternative verified bank details. Active bonuses or pending rewards may be lost, but your cash balance is not. Small amounts below the minimum withdrawal threshold may necessitate a manual review.
Is it possible for Aphrodite Casino terminate my account without my request?
Yes, in limited circumstances. We may shut down an account if we detect suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We inform you by email and remit any funds you’re legally entitled to withdraw. In serious cases, authorities may require us to freeze funds temporarily.
What is the timeframe does account closure take?
Account closures initiated by you usually are finalized within two business days. If verification is needed, it may take a few extra days, but we strive to avoid unnecessary delay. Pending withdrawals or payment disputes can also influence the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, get in touch with support.
What happens to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally surrendered when an account is closed voluntarily. We outline this before final closure so you can decide whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is standard practice to prevent closure being used to bypass bonus terms.
Does shutting down my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically end an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to manage each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts vary.
For how long do you keep my data after closure?
We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules necessitate. After that period, we erase or de-identify the information. You can ask for a copy of your data during retention by contacting privacy support and completing identity verification. We never use closed-account data for marketing without separate consent.
Account Closure Request for Belgium Users
For players in Belgium and want to close your Aphrodite Casino account, you can do so at any time by getting in touch with support or using the self-service features in your settings. We check your identity to stop unauthorised requests. Once that check is successful, we deactivate your login and halt all promotional messages. Your real-money balance stays withdrawable after the closure, according to the usual checks. We strive to finalise voluntary closures within two business days. Active bonuses and unfinished wagering might be forfeited, and we clarify that before you confirm. We manage every request fairly and will not charge a closure fee. A confirmation email arrives in your inbox once the account is shut.
Steps for Closure
- Send a closure request through your account settings or from your registered email address.
- Undergo identity verification if we ask for it, by providing an ID document or proof of address.
- Acknowledge that you understand active bonuses will be forfeited.
- Choose a withdrawal method for any real-money balance still in the account.
- Receive a confirmation email once logins are no longer possible.
Affiliate Program and Legal Information
Our affiliate programme functions under strict Belgian advertising and gambling rules. Affiliates must use only approved Aphrodite Casino materials, designate all content as 18+, steer clear of misleading claims, and never target self-excluded users. We monitor affiliate activity and may halt or terminate relationships for non-compliance. Ending an affiliate agreement is different from closing a player account. When an affiliate agreement concludes, we demand immediate removal of our brand materials and links. Outstanding commissions are settled after final verification and fraud adjustments. This setup safeguards Belgian players and keeps our programme honest. We document every affiliate decision.
Affiliate Obligations After Termination
- Utilize only approved Aphrodite Casino creatives and promotional text.
- Clearly label all material as 18+ and include responsible gambling messages where required.
- Steer clear of guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Delete all brand content immediately after termination.